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Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund (must have all original packaging). We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please note that if you wish to exchange product(s), the return and replacement shipping costs are the sole responsibility of the customer. Unfortunately we cannot accept returns on used items.

You should expect to receive your refund within four weeks of giving your package to the return shipper. However, you may receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply login to your Account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Shipping

We ship our orders from our warehouse/manufacturing facility in Columbus, Ohio. Please look at the product availability information for each product to see an estimated shipping time.  We ship via FedEx, and can ship to virtually any address in the U.S. Additional charges will be applied for AK/HI and U.S. Territory destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

When your order ships, you will receive a shipping confirmation email with a tracking number if available.